Animal Emergency Service, 104 Eastlake Street, Carrara
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Animal Emergency Service is listed in the following categories: Establishment Health Veterinary care
Contacts
Phone:
+61 7 5559 1599
Address:
104 Eastlake Street, Carrara, Queensland 4211
Categories:
Establishment Health Veterinary care
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Opening Hours
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Reviews
- Name withheld05.08.2018★ ☆ ☆ ☆ ☆Over diagnosed and charged well over $1000 which I told them on the phone before arrival I would not be able to pay on the day as it was days after Christmas, and not until the next week to which they said it would be fine and we could "work something out" as "the welfare of the animal is all that matters". Then basically held me hostage for hours until payment was made for treatment they hadn't even yet performed, I had a screaming baby at home that wouldn't settle for my husband, they stuffed up our vet pay application by not listening to my advice to do it in my husband's name (but it needed to be pre-approved before I left and my husband could not come down until I went home because we have kids) , I needed to go home to my baby but they refused to let me leave to go home and settle my child, this is hours after my dog was settled and doing completely fine, they were so nasty and wouldn't let me leave the premises which sparked a panic attack (which is something that unfortunately happens to me when in very high stress situations) to which they were very unhelpful and nasty about almost like they thought I was faking. I even offered for them to call our regular vet to get a reference as we have paid thousands of dollars in bills at our regular vet as proof that we are trustworthy but they weren't interested.
After hours I left against their will at 9.30pm and because they stuffed up my vet pay application and vetpay wouldn't let my husband apply to pay for the same account they told my husband over the phone to come and get our dog and take him home not before charging us almost $400. Luckily he's completely fine because they overdiagnosed him and the treatment was not even necessary which I felt in the first place anyway. I've never in my life been treated in such a way and cannot believe the way they handle accounts. I can appreciate that some people don't pay their bills so they have to treat everybody with distrust but was the hostility and hostage situation they kept me in for hours really necessary? Why couldn't they be honest and tell me they didn't actually care about the situation we were in so we could have gone to a more caring vet practise like we're used to.
Animal Emergency Service is based in Carrara. Full address is 104 Eastlake Street. Australia postal code is 4211. We invite you to visit the official website of Animal Emergency Service . There you can find last news, actual informations about working hours, additional contact details. Also you can call the contact number +61 7 5559 1599 to ask your questions. In today's world the easiest way to get information from social media profiles. Please check facebook, google+, twitter social profiles of Animal Emergency Service.
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Photos
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